Frequently Asked Questions

Everything you need to know about our premium silver jewelry collection.

Are your jewelry pieces made of genuine sterling silver?

Yes, all our jewelry is crafted from authentic 925 Sterling Silver and is stamped to guarantee its purity and quality.

How should I care for my silver jewelry to prevent tarnishing?

We recommend storing your pieces in a cool, dry place and avoiding contact with perfumes, lotions, and water. Use a soft microfiber cloth for regular polishing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.

How long does shipping take and is it tracked?

Standard shipping typically takes 3-5 business days within the continental US. All orders include a tracking number sent via email once the package departs.

Do you offer international shipping?

Yes, Silver Palace Inc. ships to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on customs processing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment options like Afterpay.